Returns

Our return policy lasts 14 days from the date of delivery. If 14 days have passed, we unfortunately cannot offer a refund or exchange. To be eligible for a return, the item must be in its original, unused condition and in the original packaging, including all accessories and manuals.

Shipping

• We do not provide prepaid RMA labels. Customers are responsible for all return shipping costs.
• If a shipment is returned to us due to customer unavailability or incorrect address provided by the customer, a redelivery fee or a restocking fee will be deducted from any potential refund.
• If the product arrived damaged or defective, our company will reimburse a maximum of $20 USD for return shipping upon receipt of a valid shipping invoice.
• Before shipping, you must obtain a tracking number and provide it to us via email. Returns sent without a tracking number are at the customer's risk; we cannot guarantee the receipt of untracked packages.

Address for Returns:

DIGITAL VIDEO LIMITED

5/F, SOHO TOWER, 25 HART AVENUE,

TSIM SHA TSUI, KOWLOON,

ZIP: 000 000

HONG KONG

T: +852 2388 2428

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact us at support@saltedline.com. Replacement items will be shipped after the returned item has been inspected and approved by our technical team.

Refunds

• Refunds are processed only after the returned product has been received and inspected at our facility.
• Once your return is received and inspected, we will send an email notification.
• Refunds will be processed to the original method of payment. Please note that processing times vary by banking institution.
• Shipping costs paid at the time of original purchase, as well as any import taxes, customs fees, or VAT, are strictly non-refundable.

Non-Refundable Items

The following are strictly non-refundable:

• Original shipping charges.
• Import taxes, GST, VAT, or local customs fees.
• Return shipping costs (except for defective/damaged products up to $20 USD).
• Items purchased at a discount or during a sale event.
• Products that have been used underwater or exposed to saltwater.