We ship worldwide at flat rates from our Hong Kong and European facilities using DHL, UPS, or FedEx. Delivery times depend on your selected shipping method.

We would like to clarify that all delivery times are estimates only. Neither we nor the courier can guarantee exact delivery dates, the delivery times listed are approximate. If the package is delayed in transit, it is out of our control and if you have questions about it, please contact the assigned courier service for updates.

To see delivery options for your specific destination, add the item to your cart and proceed to checkout. After entering your address, you will see the available shipping methods.

Typically, your order is shipped through DHL, FedEx, or UPS within 24 hours on business days. You will then automatically receive tracking details at the email address you used when placing the order.

If you would like the order to be sent with a direct signature option, please contact us and let us know.
The cost of the directsignature option is an additional $20 USD.

*Estimated delivery time, may vary for different countries and remote areas

Delivery time shown at our website is approximate and does not guarantee parcel arrival in this estimated window of time. Please note that it could take longer than expected due to customs clearance procedures or other issues. Late delivery is not an excuse for returning the package at our expense.
In the event that package is late or stranded at customs office due to clearance, please contact the courier service which is handling the package or customs office of your country for clarification of the situation and other details. Please be aware that once the package leaves our office, we have no control over it and we are relying on the track number just like you (receiver) for updates of its whereabouts.
For Economy shipping option the tracking is limited to key events such as - Acceptance of a package > Transit > Delivered. If the package is not delivered within 4 weeks after posting, we will launch an investigation with government post (service for economy shipping) upon addressee request to do so. Investigation takes approximately 1-3 weeks and based on the official investigation report, actions will be taken accordingly.

For Expedited shipping option the tracking is more detailed, and package can be traced fairly precise to last known location as well as Proof of Delivery. If the package is not delivered within estimated time, please contact the courier service who is handling the package. Sometimes, the courier will reach out to customers via e-mail for additional information regarding the customs clearance. The e-mail from courier can be in your "SPAM" folder, so please check it from time to time if you're expecting a package. Tracking information is sent to customer when order is fulfilled, please pay attention to this information.
In the event that the package was not delivered and the customer has been in touch with courier service about it already, next step is to contact us to launch an investigation with the courier. Depending on the country, the investigation can take between 1-7 weeks and based on the official investigation report appropriate actions will be taken.

We use (DAP/DDU) declaration process. This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.
If the customer refuses to pay custom fees upon receipt of the goods, the package will be returned to us at the expense of the buyer, both ways shipping is not refundable.

You can find here information about Tax and fees in some countries:

If you place an order to be delivered to countries such as Australia or the United States of America, you don't have to worry to pay any extra fees upon receiving your package.

U.S. Order Minimum

Due to recent U.S. import tariffs, a minimum order value of USD $200 now applies to all orders shipping to the United States.

European Union new VAT rules 1st of July 2021

List of countries new rule applies:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Malta, Republic of Cyprus.

We use DDU declaration process.

Delivered At Place (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.
To learn more about new rule, please visit official website page (https://ec.europa.eu/taxation_customs/business/vat/vat-e-commerce_en)

United Kingdom

Express Registered shipping (3 - 7 days ***), we use UPS service for all express shipping.

UK VAT laws that came into force on January 1, 2021 apply to the sale of goods from non-EU merchants to UK customers.

Due to Brexit, the Export/Import Process of packages between EU and UK takes extra time for processing and obtaining documentation which will reflect on the estimated time of delivery. Based on the data we have, on average, the package can take somewhere between 3 - 7 working days from the moment the courier picked up the package to final delivery at the customers' address.

Minimum order must be at least USD 184.00$ (£135) or greater and will be shipped to our customers in UK via UPS courier. Upon arrival of the package the customer will need to pay VAT and/or other duties to courier or customs agency.

We use DDU declaration process.

Delivered At Place (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.

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If you are unclear about the shipping options for your country at checkout page, please get in touch with us at support@saltedline.com and we will help to clarify.

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